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"Before you can improve the customer experience,
you first must improve the employee experience."

- The Experience Economy

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“The heart holds hands with the head.”

- Edward Done

MORE ON STORYTELLING

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“Every story is a chance to explore the remarkable.”

- Heidi McKye
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"Success comes from standing out, not fitting in."

- Don Draper
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“After nourishment, shelter and companionship,
stories are the thing we need most in the world.”

- Philip Pullman

Visual Storytelling

NO - we don’t make videos! We do something compellingly different.

Branding & Digital Marketing

Whether you realize it or not, your STORY is your BRAND.

Organizational Evolution

Is your business vision and passion communicated in a way that engages your people?

Training and Coaching

Effective leadership is a requirement for success.

TOUCH POINT STRATEGIC
YOUR STORY IS YOUR BRAND.
BE BRAVE.
TELL IT.
WHY STORYTELLING?
ABOUT

THE TOUCHPOINT TEAM

Ed Done

Ed Done

Cinematographer Director Storyteller

I discovered storytelling in College. I started as a modern dancer working on ways to tell stories in abstract ways. It was fun but I was not finding the power in my stories. Using lighting for dance and theatre I continued to work on the techniques of creating environments that can communicate the emotion, and I was still missing something.

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Bruce Wilhelm

Bruce Wilhelm

Founder Experience Guide Storyteller

Bruce has been passionate about marketing and creating customer experiences surrounded by authentic value since 1977 when he took over the leadership of his family’s third generation landscape care business. Bruce discovered his professional storytelling while working video storytelling projects with the Visual Story Group in 2013. But really his life has been a journey about discovering stories.

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Keri Christiansen

Keri Christiansen

Story Creator Relationship Steward Change Agent

Relationship Manager – relationship cultivation, management and stewardship. Strong background in public relations and community engagement in both corporate and non-profit environments. Leadership recruitment and development of boards and other lay leader positions, and corporate partnership success through a relationship-centered approach.

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